FAQ — Uniplug

FAQ.

Everything you might want to know about how Uniplug sources and supplies better products for your business.

01

General

What is Uniplug?

Uniplug helps businesses find, vet, source and supply better products — from foodware and packaging to stationery, cleaning products and other everyday business needs. We look beyond the mass-market default to find products that meet a higher standard.

Who is Uniplug for?

We work primarily with businesses, particularly restaurants, cafés, hotels, caterers, event companies and other hospitality businesses.

What makes Uniplug different?

We don't simply sell products labelled “sustainable.” We research the product, assess the brand, look at the evidence and only sell products that meet our standards. We also make the process easier by handling sourcing, supplier conversations and ordering through Uniplug.

Why do you focus on going beyond the mass-market default?

Because familiar doesn't always mean better. Businesses often buy what is already available, already approved or already on a supplier list. We look beyond that default to find products that may offer a better option.

What does “better” mean at Uniplug?

Better depends on the product and the use case. It can mean better materials, better ingredients, better packaging, stronger certifications, more responsible practices, a better end-of-life solution, or a combination of these. We look at the full picture rather than relying on one label.

02

Standards & Verification

What does Uniplug exclude?

Our standards are category-specific, but depending on the category, they can include excluding:

  • Petroleum-based plastics — PET, HDPE, PVC
  • Plant-based plastics — e.g. PLA
  • Microbe-made plastics — e.g. PHA, PHB (assessed case by case)
  • Expanded polystyrene (EPS)
  • PFAS
  • Certain plasticisers — including BPA and BPS

Do brands pay to be featured?

No. We don't offer paid placements. Brands can't buy their way into the Uniplug range.

What happens if you can't verify a product?

We don't sell it.

03

Sourcing & Service

Can you source something that's not currently on your website?

Yes. Tell us what you're looking for and we'll research and source suitable options. However, we only offer a product for sale once it has passed our Uniplug verification process.

Can you help me replace something I already use?

Yes. Tell us what you're currently buying, what you're looking to improve and any requirements you have. We'll look for better alternatives that meet your needs and our standards.

Can Uniplug source custom or specific requirements?

Yes. We can work from specifications such as product type, materials, certifications, quantity, dimensions, application or other business requirements and identify suitable options.

Do I need to deal with multiple suppliers?

No. Where a product is supplied through Uniplug, we handle the supplier relationship, making sourcing and ordering simpler for your business.

04

Pricing & Samples

How does pricing work?

We offer competitive pricing across our range. Pricing depends on the product, quantity, specifications and sourcing requirements.

Do you provide samples?

Where available, we can help arrange samples for businesses to assess before committing to an order.

How do I request a product?

Tell us what you're looking for and we'll take it from there.

Tell us what you need →